Privacy policy
Privacy Policy
1. Overview
This Privacy Policy describes how Scentscientists (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.scentscientists.com (“the Site”).
By using our website, you agree to the collection and use of information in accordance with this policy and applicable data protection laws, including the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect personal information to process orders, improve our services, and provide customer support. The types of information we may collect include:
a. Personal Information
Name
Billing and shipping addresses
Email address
Phone number
b. Payment Information
Payment details (handled securely by our payment providers; we do not store full card numbers)
c. Technical Information
IP address
Browser type, device information, and operating system
Site usage and browsing patterns (via cookies and analytics tools)
d. Communication Data
Messages, emails, or form submissions sent through our website or social media
3. How We Use Your Information
We use your information to:
Process and fulfil your orders
Communicate with you about your order, delivery, or account
Send updates, offers, or newsletters (only with your consent)
Improve our website, products, and customer experience
Comply with legal obligations (e.g. tax, customs, and safety regulations)
4. Legal Basis for Processing
We process your personal information under the following legal bases:
Contractual necessity: to fulfil your order and deliver products
Legitimate interests: to improve our services and manage operations
Legal obligation: to comply with laws and regulations
Consent: when you subscribe to marketing or newsletters
5. Sharing Your Information
We share your information with trusted third-party service providers who help us operate our business, including:
Shopify (our website host and e-commerce platform)
Payment processors (e.g. Shopify Payments, PayPal, Stripe)
Courier and logistics partners (e.g. Royal Mail, DPD)
Analytics and marketing tools (e.g. Google Analytics, Meta Ads)
These providers only receive the information necessary to perform their services and are contractually bound to protect your data.
We never sell or rent your personal information to third parties.
6. Cookies and Tracking Technologies
Our website uses cookies to improve your experience, analyse traffic, and support essential site functions such as your shopping cart.
You can control or delete cookies through your browser settings.
For more information, visit www.allaboutcookies.org.
We also use analytics tools such as Google Analytics to understand visitor behaviour. These services may collect anonymised data through cookies.
7. Data Retention
We retain your personal information only as long as necessary:
For order processing and legal compliance (typically 6 years for accounting records)
For marketing purposes, until you withdraw consent
You can request deletion of your personal data at any time (see Section 9).
8. Security of Your Data
We take the protection of your information seriously.
Our site is hosted on Shopify, which implements industry-standard encryption (SSL/TLS) and data protection measures.
Payment details are securely processed by PCI-compliant payment gateways.
However, no online system is completely secure. You use the site and transmit data at your own risk.
9. Your Rights (UK & EU Residents)
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to processing or request restriction of use
Withdraw consent for marketing communications
To exercise your rights, please contact us at info@scentscientists.com.
If you are unsatisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Marketing Communications
We may send you promotional emails or offers if you have opted in.
You can unsubscribe at any time by clicking “unsubscribe” at the bottom of our emails or by contacting us directly.
11. International Transfers
As we ship worldwide, your data may be processed outside the UK (e.g., by Shopify servers in Canada or the US).
When data is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy in accordance with UK-GDPR requirements.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons.
The most current version will always be posted on this page, with the date updated accordingly.
Last updated: October 2025
13. Contact Information
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact: